FAQ's

Returns and Exchanges

• www.tsurushop.com gladly accepts exchanges and returns.
• If you are not satisfied with your purchase, you may return the merchandise with the original receipt, in brand new condition with all tags attached for a refund or exchange.  The refund amount is minus the original shipping.
• The return must be made and received within 14 days of receipt for mail in returns and 7 days for in store returns.  
• Shipping charges are non-refundable. 
• The cost of shipping an unwanted item back to us is your responsibility.  
• Items bought on sale are considered a FINAL SALE.  There is no option for return or exchange.
• No returns will be accepted for washed, worn, or soiled merchandise.  
• When mailing your merchandise for return or exchange, please include a copy of the original receipt. Please mail the item to us in an insured or track-able method, in case the package is lost or misdirected.  We are not responsible for packages lost in transit. 
• Please send the return package to:
  TSURU c/o Returns Dept.
  114 N 14th Street
• Lincoln, NE 68508
• Regarding exchanges, please email us with your request.  You will be charged when the new item ships out.  You will receive a refund for the original item once it arrives back to our location. 
• Ordering By Phone If you have questions about styles or sizing, we welcome you to contact us at 402.435.8265.  We have many items in our retail store that may not be shown Online.